When fire unexpectedly damages a policyholder’s home, the first steps they take could mean the difference between a small cleanup and a more severe and costly claim. Before ServiceMaster Restore arrives on the scene, your policyholders should follow these steps to help keep the damage to a minimum.


  • If the temperature is above 60 degrees, air out the house to reduce smoke odor.
  • Clean Formica, chrome, porcelain and aluminum fixtures to prevent permanent tarnishing or etching.
  • Change the air filter on the furnace if it uses forced hot air.
  • Tape damp cheesecloth over returns and supply registers to capture loose soot in the air.



  • Do not touch anything with bare hands.
  • Oil from hands can permeate upholstery, walls and woodwork, causing additional damage.
  • Do not wash walls.
  • Incorrect cleaning could compound the soot residue.
  • Do not attempt to clean carpets or upholstered furniture.
  • Do not use electrical appliances until having them checked.
  • Do not use ceiling fixtures if ceiling is wet.
24 hr emergency service
call 866.379.0090