Taking Action After Fire Damage

When fire unexpectedly damages a policyholder’s home, the first steps they take could mean the difference between a small cleanup and a more severe and costly claim. Before ServiceMaster Restore arrives on the scene, your policyholders should follow these steps to help keep the damage to a minimum.
 

Dos:

• If the temperature is above 60 degrees, air out the house to reduce smoke odor.
• Clean Formica, chrome, porcelain and aluminum fixtures to prevent permanent tarnishing or etching.
• Change the air filter on the furnace if it uses forced hot air.
• Tape damp cheesecloth over returns and supply registers to capture loose soot in the air.

Don’ts:

• Do not touch anything with bare hands.
• Oil from hands can permeate upholstery, walls and woodwork, causing additional damage.
• Do not wash walls.
• Incorrect cleaning could compound the soot residue.
• Do not attempt to clean carpets or upholstered furniture.
• Do not use electrical appliances until having them checked.
• Do not use ceiling fixtures if ceiling is wet.